Season Direct Members Service Centre

Members Service Centre



There are several options below for current Season Direct members to choose from.

Please ensure that you have your Season Direct membership number to hand when you are filling in the forms. If you do not have this information, you can call the Season Direct team on 0345 600 7245 between 09:00-17:00 Monday to Friday.


Please select the relevant option from below to service your account:


To CANCEL your Season Direct account please click below
To SUSPEND your Season Direct account please click below
To claim DELAY REPAY on a Season Direct subscription, click below
To obtain a REPLACEMENT ticket, please click below
To CHANGE THE JOURNEY on your Season Direct subscription or your HOME ADDRESS, please click below
Have you forgotten the details for your GoCardless Direct Debit Account or do you need to change your Bank Details?